What To Expect

Clinic Room

Booking & Appointments

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Dispensary Info

DIY Safety Mask

COVID Precautions

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Booking & Appointments

Initial Visit - 60-90 minute intake & consultation

All patients require an initial visit before any treatment can be provided, including acupuncture. 

Upon booking, you will be sent a booking confirmation and welcome email,

which includes a Login link to the electronic records online portal. 

How to prepare for your first visit

1. Complete intake & consent forms in the online portal (Jane)

2. Obtain any recent laboratory or other relevant health records, and bring them to your visit.

3. If you're unable to document your medications and supplements on the intake form, please bring these.

4. Complete the online COVID screening for in-person appointments.

What to expect in your visits

Dr. Nicole practices patient-centered care, to ensure that your experience and health outcomes meet your expectations. To accomplish this, we will have a thorough discussion of your primary concerns, overall health, and any associated health factors. Physical exams, laboratory testing, and other assessments may also be incorporated into your visits.

Your first visit will typically be the most in-depth, with a second 45-minute visit to go over your Comprehensive Care Plan. The remainder of follow-ups are generally shorter and focused on more specific goals and concerns, and based on ideal timelines to meet your goals.


Virtual visits

Virtual appointments are available for both initial consults and follow-ups. They are convenient for those located anywhere in Ontario, with busy schedules, difficulty leaving home, or for added safety to reduce potential exposures. 

Virtual consults are ideally by video, but phone consults are also an option, via a platform that is compliant with Canadian health privacy laws.  The nature of virtual visits sometimes limits the ability to conduct a thorough assessment, such as the need for physical exams.  In this case, a recommendation for in-person visit or referral to another healthcare provider will be made.


All other details are the same as for in-person visits.

Please make sure you are in a private space, able to avoid distractions (such as driving) during the visit, and have a stable internet connection.  The platform works best on Chrome browsers.

How to pay for services

Payment is accepted by e-transfer, debit, or credit card.

Appointments are covered by most extended health benefit plans - but please check with your provider for details about your coverage.  We do not do direct billing at this time.

Online booking requires you to enter your credit card information - this is stored on a secure platform and will not be billed until services are rendered.  If you prefer not to enter this information, please contact us by phone or email to manually schedule your appointment. 


COVID-19 Precautions

All patients and visitors are screened for COVID-19 symptoms and exposures before entering the clinic.

We highly recommend booking in advance, and avoid arriving to the clinic prior to your appointment time.

As per public health guidelines, we ask that everyone wear a mask for the duration of your visit.

Your practitioner will be wearing a surgical grade face mask.

Hand sanitizer is available at the front door and in each room. 

Rooms and all contact surfaces will be disinfected between patients - we have allocated extra time between visits for super-duper cleaning.

Vaccinations are NOT required to access medical care.